CUSTOMER SERVICE
ALL BORROW'S FREQUENTLY ASKED QUESTIONS
FAQS
Welcome! At All Borrow we provide access over ownership. When we were kids, we were taught sharing is caring! As adults, we want to carry this motto. On our platform, you can borrow quality items for the fraction of the retail price. Save money, save storage, and save the environment. Why buy for a one-time occasion when you can borrow?
Each item will have a different borrowing cost listed on the product page, based on the number of borrowing days selected.
The deposit is 50% of your total cart value and will be charged at checkout along with your rental fee. This deposit will be returned to you once the product(s) are returned in a timely manner (based on the duration of rental selected) and returned in good condition.
The full deposit will not be returned in the following cases:
- If you return your item late (drop it off later than your rental end date), a late fee of $40 will be charged for each day the rental is late. This fee will be deducted from the deposit. In the case that the late fee surpasses the deposit amount, you will be invoiced for the remaining balance.
- Damages beyond normal wear and tear (including but it not limited to: red wine stains, irremovable food stains, breakage or tearing that damage the garment beyond repair, and etc). If we cannot repair it, your deposit will not be returned and you will be charged the remaining retail value of the garment.
- Lost or stolen item. In this instance, your deposit will not be returned. In addition, you will be invoiced for the retail value of the product (minus the deposit).
No, at All Borrow we believe paid subscription and memberships are counterintuitive to sustainability. We believe people should borrow items based on their need and not in excess.
You do not need to make an outfit to rent with us. but with an account, your information will be stored which makes ordering your next item much easier! By inputting your precise measurements, not only will you receive a discount code but we will have a better understanding on your size to ensure your selected items will fit you properly. Your sizing information would be saved to ensure your next clothing item will fit you perfectly.
If you are a lender, you must create an account to be in the database and have your items linked to you.
While many of our inventory is originally brand new when they get added to our site, all the outfits eventually get rented and will be pre-loved. We repair any noticeable tears or issues that visibly alter the look of the outfit. We also dry clean each outfit to remove any stains.
However, some outfits will be more pre-loved than others and might have visible signs of it only to the wearer such as a missing beads, missing string tassels, and etc which would not typically be visible to others, especially for a one-time event!
We always ensure that any signs of wear are none that are vital to the functionality of the outfit nor the overall look of the garment :)
Most of our women's outfits are adjustable to fit many sizes, with their detailed size ranges listed in inches under the "Size Guide" tab of each product.
Sarees: The actual sarees are one size fits all. The saree is a long piece of fabric that you wrap around your self and can tuck in the fabric in the underskirt that we provide you to adjust based on your height.
Lehengas: The lehenga skirts are also adjustable to fit many sizes as the waist come with a tie string that you can tighten (the max skirt waist size is listed under the Size Guide tab).
Blouses: The blouses for both sarees and lehengas are adjustable to an extend (size range listed in inches) but you can always pair the lehenga or saree with your own cute top!
* We advise measuring your over-bust size and your waist size to cross-reference the sizing of outfits. You can also filter outfits in our collection by selecting your over-bust size in the filter so that only outfits that fit your size will be shown.
Text us to receive instant sizing & styling help from our team!
We have made the majority of our items adjustable to allow for some flexibility! Each product page has a tab called "Size Guide." Once you click on it, it will provide exact measurement details in inches from minimum size to maximum size that each item would fit.
We highly recommend measuring your over-bust size and your waist size to cross-reference with the sizing information listed under the "Size Guide" tab each product page.
You can always use the left side filter on our collections pages to select your over-bust size so that only outfits that fit your over-bust measurement will show.
Though our blouse sizes are also listed in detail and we provide the blouse complementary, we always recommend to wear your own top with the sarees and lehengas as the blouse is not guaranteed. This way you have more outfit choices as the saree itself is one size fits all and the lehenga skirts are highly adjustable (the waist maximum is listed and each has a tie string that can be tighten according to your waist size) so you don't have to filter by the over-bust size of the blouse! For sarees, all outfits would be fair game and for the lehengas, the skirt waist is all that matters :) As long as your waist size is less or equal to the listed maximum waist size of the lehenga skirt, you're good to go!
You can always email or text us with your measurements so that we can help you find the right size and styled outfit!
We do not provide refunds based on sizing fit. This is because we provide all sizing details in exact inches under the Size Guide tab of each outfit. We highly recommend measuring yourself and cross-referencing the sizing with your desired outfit to ensure fit before ordering. If you’re in doubt about the size, please contact us for styling guidance before placing your order. For more immediate guidance, text us at (949) 409-5859.
We provide precise measurements and size ranges in inches of each garment because cannot ensure that each product will fit every body size perfectly based on generic sizes such as S, M, L, etc. Generic sizing's are always misleading as each brand varies in their labels of S, M, L, XL, etc. This is especially the case for blouses and that is why we only provide the blouses as complimentary and always advise to have another top to pair with your outfit!
In the case that the actual outfit is completely off in sizing and does not fit at all, please contacts us within the first 24 hours after delivery with your inquiry and picture of the fit. We will work with you to provide a replacement or will credit your account. Items would need to be returned within the first 24 hours of delivery. All Borrow could potentially issue you a refund for the Rental Fee (excluding shipping and handling up to $50.00), so long as the product, in our sole discretion, has not been worn.
You can cancel your order up to 30 days before your rental start date for a full refund.
If your order is between 30 days to 14 days of your rental start date, you can cancel for a store credit or exchange for another outfit/rental date.
If your order is within a 14 day range of you rental start date, we do not provide any refund or store credit for cancellation.
If you need to make changes to your order, please contact us immediately via email at help@allborrow.com or text at (949) 409-5859. As long as we haven't started packing your order, you can change your rental begin date, add an accessory and/or update your shipping address.
Unfortunately, we can't make any changes to orders that are already in the process of being packed or have already shipped from our fulfillment center.
*Orders typically get packed a few days before your rental begins.
Uh oh! if the damage is the typical wear and tear, don't worry about it!
However, if significant damage has been made, we will charge in proportion to the damage.
If a product is damaged beyond repair, lost or stolen, you will be charged the retail price for the item.
As consumers we know all too well how tedious and annoying returning can sometimes be. So we tried to build a system that could make it as EASY as possible for you.
1. Pack each borrowed item(s) in the box that they came in. Be sure to place the bags in the box(s) they came in.
2. Use the prepaid return label that came in the box and place it on the box. Ensure no other previous labels are visible.
3. Send your box back via your nearest shipping location (Shipping carrier name will be on your prepaid label).
4. Obtain a receipt of your package return drop off as reference.
Be sure to drop off your box at a store located in the United States by 3 p.m. on or before the return date specified in your order. This ensures that your package will be scanned by the next day and returned to All Borrow on time.
Here’s what happens if you return your order late:
The next person who was planning on having this product and is super excited for it, will most likely no longer be able to receive it in time. You would hate to be that person yourself, so please be courteous to your borrowhood neighbor!
In order to ensure all customers have an exceptional experience, a late fee of $40 per day will be charged to your payment method. You will be charged up to 100% of the retail value for the items you rented, plus applicable sales tax. This late fee is in addition to the rental fee for the products.
Late Fee Policy Details:
- Returns must be dropped off at the specified shipping carrier located within the United States by 12 PM on or before the return date specified in your order. This ensures that your package will be scanned by the next day and returned to All Borrow on time.
- Please note that you are liable for any late fees incurred, regardless of any third party involved with the return.
- If you lose the return packaging and slip, you are responsible for returning the item at your own expense by the expected return date, and providing All Borrow with a tracking number. Returns should be sent to the following address:
- If you have not returned a borrowed item within a week of your return date, your late return will be considered a non-return and All Borrow will take your full deposit and invoice you for the remaining retail value of each item.
You can cancel your rental order subject to the following cancellation fees and policies:
- If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
- If you cancel less than thirty (30) days but more than eight (14) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit for the rental fee associated with the cancelled order that can be redeemed with a unique code. This credit can be applied to a future All Borrow rental for one year from the date of cancellation.
- If you cancel within seven (14) days of the delivery date, the order will not be refunded. This is due to the shipping and logistics required for an order.
You can list your item(s) on our platform free of charge :) You get paid a commission any time your item(s) get rented on our platform!
You get to choose if a) you want to send us the item(s) so we can do all the shipping and handling of the items for you and provide you with a commission or b) if you want to ship and handle your items yourself.
The good thing about our commission structure is that the commission percentage you receive is based on the revenue of the product(s) and not the net profit! Below is the general commission split if we are listing your items and handling them in-house.
Lender Commission: 60% of rental price (or discounted rental price if promo codes are used).
Platform Fees: 40% of the rental price (or discounted rental price if promo codes are used) will be appropriated to All Borrow. This is inclusive of processing, shipping, handling, dry-cleaning, storage, and all costs associated with the rental of the garments.
The commission structure is subject to change on a case-by-case basis.
